How can we help?
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Getting started
How do we set up our club?
Create your club profile, add a group, import children and parent emails by CSV (or type them in), and invite your coaches. With a team list ready, a small team takes about five minutes. Nurtlo checks each new club before anything is sent to families.
What should our CSV look like?
Columns: child_first_name, group, parent_name, parent_email, and optionally language (en, pl, es…). One row per child. Most membership and booking systems can export this.
Do we need to import our whole club?
No. Start with one team. Add more whenever you like.
Does Nurtlo work with Hudl, Spond or our membership software?
It works alongside them. You keep using them, and import team lists into Nurtlo by CSV. There are no official integrations today.
For coaches
How long does an update take?
Usually a short voice note or a couple of sentences, then a quick check before you approve.
What if voice recording doesn't work on my phone?
Type instead, or use the microphone button on your phone's keyboard. Voice input depends on your browser.
Can AI send something I didn't approve?
No. AI types up your voice note, polishes the wording only if you ask, and translates when needed. Every update waits for your approval, and you can edit it before it's sent.
What if I spot a welfare concern?
Don't put it in an update. Follow your club's safeguarding procedure and speak to your welfare officer. Nurtlo flags notes that look like a welfare concern.
For parents
Do I need an app or account?
No. Updates arrive by email from your child's club. Reply to the email to reach the club.
Can I get updates in another language?
Clubs can set a language for each parent, and updates are translated automatically. The coach's English original is kept.
Who else can see my child's updates?
Your child's coach and the club's administrators. Other parents never can.
How do I stop updates or ask for data to be deleted?
Ask your club. When a child leaves, the club can delete the child's record and all their updates. You can also contact us.
Cost & data
What does Nurtlo cost?
Pilot pricing is being finalised. See pricing.
Where is data stored?
See data protection for how data is handled and what we're still confirming before wider launch.
Can we see Nurtlo before committing?
Yes. Book a demo and we'll walk you through it using an example from your own activity.